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Bronze

How to capture call quality stats in CMR

We'v enabled CDR and Call Diagnostic in CUCM CallManager Service paramters. However, when we run the CMR export the call quality stats are not being recorded (i.e packet sent, packet received, packet loss, jitter, latency)  Is there anything else we need to enable to capture these stats?  We've also enabled RTCP on all the phones.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: How to capture call quality stats in CMR

Hi

In the database load config menu in CAR (which is I presume where you are trying to do this) there is an option 'Load CDR Only' checked. If you uncheck that, CAR will also load CMRs.

Not obvious...

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 REPLY
Super Bronze

Re: How to capture call quality stats in CMR

Hi

In the database load config menu in CAR (which is I presume where you are trying to do this) there is an option 'Load CDR Only' checked. If you uncheck that, CAR will also load CMRs.

Not obvious...

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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