Someone from outside calls your company and as soon as it rings, they hit certain keys and enter your ext. This brings the call right to your desk phone without going through the operator. Is there a way to change or remove the default code to stop them from doing this. For after hours, it would be nice to define our own code for internal use only?
So, should the caller hear a company welcome message (played by UCXN call handler) and them be transferred to an operator? You simply adjust the call handler not to allow caller input and ignore the key presses to acheive this.
The caller should go directly to the receptionist, not allowed to go direct to the extension during business hours. After hours, they would get the auto attendant and then they could dial by extension. I have already removed the ext. I don't want external callers to have access to after hours.
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