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Community Member

How to change the user password in Ip phone 7940

HI All ,

How a user can change the extension mobility password in Cisco ip phone 7940.

Thanks

Roopesh

10 REPLIES
Cisco Employee

How to change the user password in Ip phone 7940

You ALWAYS need to mention what you're using for call control and version. The answer might differ and in this case it does depending on that.

I'll go with CUCM, to change the PIN use CCMuser. If 8.X or above and if provisioned, you can do it via the phone.

CCMUser will work for any version.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

How to change the user password in Ip phone 7940

Hi ,

Very thanks for the reply.

We are using CCM 4.0. So you mean to say thereis  no other option to change the password for extension mobility except Using CCM User.

Thaks

Roopesh

Cisco Employee

How to change the user password in Ip phone 7940

It's either via CCMAdmin or CCMuser, but those are your only choices on your version.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

How to change the user password in Ip phone 7940

Hi

I think we can change the password using CCM admin.

But I am asking a way for change their passwords from user's phone.

Thaks

Roopesh

Cisco Employee

How to change the user password in Ip phone 7940

We only provide that on 8.X and above as previously mentioned.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

How to change the user password in Ip phone 7940

Hi ,

Thanks it helps.

Thanks

Roopesh

Community Member

How to change the user password in Ip phone 7940

Hi Jaime,

We are running CUCM 8.6.2 version and configured it for the "Change Credential IP Phone Service" according to

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsem.html#wp1430288

but we are getting "XML parse error" on all the Cisco 7940 phones, for other models it is working fine we are able to change the PIN. Can you please help to resolve.. does this model support this feature... as per the http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_0_1/delta/phones.html#wp1483628
we are not seeing 7940 Model in the list for this fetaure...

Rgds,

Aditya

Cisco Employee

How to change the user password in Ip phone 7940

There's a bug related to that and the phone model is already EOS/EOL, and it also doesn't show in the list of supported models

CSCts85140

ALL-LANG: 7960: XML Error occurs  on PIN change.

Since it was filed when it was already EOS/EOL, there won't be any fix for it.

If you're already on the latest FW for the phone and it happens, there's no fix.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

How to change the user password in Ip phone 7940

Hi Java,

Thanks a lot for the quick response....

We have tried with Latest Firmware as well on Cisco 7940 IP phone, but the same error occur. Is their any support cisco document for the same as the feature is not supported on this Models.

Have a great Day...

Aditya

Cisco Employee

How to change the user password in Ip phone 7940

You already have the document, if it's not in the list, it's not supported.

I already mentioned that.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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