Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

how to change the voice prompt in Unity Connection2.x?????????

In unity connection 2.x, there are some voice prompts I don't know how to change or delete them, such as when press the extension number , i'll be promtped 'wait,we'll transfer your call'(I forget the exactly promption, it just list this), I want to change this prompt to the customized one, or I dont' want to hear this prompt, pls tell me how to make it?

6 REPLIES
Cisco Employee

Re: how to change the voice prompt in Unity Connection2.x???????

Hi!

Connection 7.0 has the option of turning on/off the "please wait while I transfer your call..." prompt in a supported way. However, Connection 2.1 does not have this configuration option

and support for granting root access to edit the prompts directly is not supported. Although you could do it on a Windows based Unity it's not supported, but with Windows you don't need root access to replace the file. With CUC 2.X you do as it's Linux based.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: how to change the voice prompt in Unity Connection2.x???????

Thanks sir. 5 points for your kindness.

I failed to understand very well the last portion of your description.

You said that '2.1 does not have this configuration option', and then, what did u mean? Did u mean i can change this prompt in another way?

New Member

Re: how to change the voice prompt in Unity Connection2.x???????

Thanks sir. 5 points for your kindness.

I failed to understand very well the last portion of your description.

You said that '2.1 does not have this configuration option', and then, what did u mean? Did u mean i can change this prompt in another way?

Cisco Employee

Re: how to change the voice prompt in Unity Connection2.x???????

Hi!

Yes, what I meant is that in CUC 7.X there's an option to disable the "please wait while I transfer your call", In CUC 2.X there's no way to disable it in a supported way. The only thing you could do is get root access and mess with the audio prompts, which is not easy as you will need to get the root access from TAC and they will not give it to you for this as it's not supported :(

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: how to change the voice prompt in Unity Connection2.x???????

Got it , thanks u sir

I think I don't have enough power to ask TAC to give me the root access.

New Member

Re: how to change the voice prompt in Unity Connection2.x???????

Sir, I want to know how to change this prompts in Unity Connection1.x

I didn't find it in Windows system.

159
Views
15
Helpful
6
Replies