Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

How to configure RTMT To send Email Alert Notifications?

CUCM version 6.1.5

Active directly version: exchange server 2010 SP1

I did the following on RTMT

Step 1:  Choose System > Tools > Alert > Config Email Server.

The Mail Server Configuration window displays.

Step 2:   In the Mail Server field, enter the e-mail recipient information. ( i tried once to enter ip of exchange server and another time the exchane sever DNS)  but both faild to fix the problem

Step 3:   In the Port field, enter the port number of the mail server => 25   & Click OK.

then configure alert action where it seems to be sent as clered below in the image but nothing recieved actually?!!

Capture.JPG

is there is any additional configurations required to be done on the CUCM side or exchange server side?

  • IP Telephony
2 REPLIES
Bronze

Re: How to configure RTMT To send Email Alert Notifications?

Is "Mail Relay" allowed on your Exchange Server? If not, allow it. But pay attention! Just allow "Mail Relay" from inside your company.

Regards

Cisco Employee

How to configure RTMT To send Email Alert Notifications?

Might be hitting this

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsf08244

Also if you have a look at RTMT serviceability logs you would see

ERROR [MailProducer] alertmgr.SendMail - SendMail::sendMsg: got messaging exception= javax.mail.SendFailedException: Sending failed;

  nested exception is:

     class javax.mail.MessagingException: 501 5.1.7 Invalid address

Which means its sending an email with RTMT_Admin however no domain is present

Workaround

 assign the fully qualified domain name to the servers involved using the
following CLI:
 
 set network dns primary 
 set network dns secondary 
 set network domain 
Docs for the same

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_example09186a0080a9a0fe.shtml

2114
Views
0
Helpful
2
Replies
This widget could not be displayed.