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Community Member

How to configure two phonenumbers for one voicemailbox?

Hi Community,

i have an issue; i have a request to configure two phonenumbers on one voicemailbox.

I have a Cisco UC520 with CCME 7.1 and CUE 8.0.2.

I know that i can configure a genarel delivery mailbox, but the request looks more like the customer tries to have an alternativ number for his voicemailbox.

is their an option?

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Cisco Employee

Re: How to configure two phonenumbers for one voicemailbox?

Hi Michael

You can have other number as E.164

Q. How do you associate more than one Cisco Unified Communications Manager Express extension to a Cisco Unity Express voice mailbox?

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_qanda_item09186a0080875c6f.shtml#q12

A. It is possible to have up to two numbers in the same Cisco Unity Express (CUE) User profile. Configure the first number as the Cisco Unity Express User Primary Extension, and the other number as the Primary E.164 number. However, only two Cisco Unified Communications Manager Express extensions are allowed to share the same mailbox in the Cisco Unity Express voicemail.

Community Member

Re: How to configure two phonenumbers for one voicemailbox?

Hi Mdawar,

thank you for your quick respond and your link.

i wasn't sure if this option would do it, i thought about a translation rule..

sometimes i am still lost on the cisco documentation..

but i will check it asap, thank you for your kind help

--- edit ---

ok it works!

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