how to debug ccm4.1?

[hansyin]

Hi, I'm a newbie in this area, can anybody tell me how to debug ccm? say: check why register fail? check why call fail?

Is there a log file to say something? or some tool can help me to troubleshoot?

Thanks.

[gogasca · Accepted solution]

CCM detailed traces

Start reading IP Telephony Troubleshooting book by P Giralt

[Jaime Valencia]

as gogasca mentiones the traces are the best way to tell why something fails

Set Up Cisco CallManager Traces for Cisco Technical Support

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

You'll need Paul's book for some training on how to read and understand them

HTH

javalenc

if this helps, please rate