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New Member

how to delete call logs froma ip phone

hi,

Is there any option from ccm that we can delete calls logs (Miss call,dialed calls etc).We can do manualy from phone

thanks

4 REPLIES
Cisco Employee

how to delete call logs froma ip phone

Asim,

That data is stored locally in phone memory & is not accessible from CUCM, hence cant be accessed/deleted.

GP.

Pls rate helpful posts by clicking on the stars below the post !!

Super Bronze

how to delete call logs froma ip phone

Can you describe when/why you want to delete the logs?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

how to delete call logs froma ip phone

Aaron,

We have requirement from customer that when the guest check out .They should be able to  clear the logs

Super Bronze

how to delete call logs froma ip phone

Hi

OK - so there are ways to clear the history, but they involve invoking a function on the phone. You can send a URI to the phone from an application to clear it, but this would mean writing that applciation.

The other alternative is you put a bit of XML on a web server, and then configure the Idle URL to retrieve that XML once an hour (for example). This would mean that after an hour of idle time the logs would clear automatically. You might want it to be longer or shorter but you get the idea.

See this post for the XML info : https://supportforums.cisco.com/message/1083377#1083377

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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