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How to Disable intercom on a 7941

Jim Main
Level 1
Level 1

Could someone be kind enough to tell me how to disable intercom once it has been set up please? Any help would be greatly appreciated as a client requires it disabled.

Am using CUE V7 if that is any help?

Thanks

4 Accepted Solutions

Accepted Solutions

Chris Deren
Hall of Fame
Hall of Fame

Remove the button from the phone.

Is this CUCM or CME as CUE is a voicemail and irrelevant here.

Chris

View solution in original post

OK, remove the intercom button from the ephon configuration, so if intercom button is number 2 on the phone and your config looks somthign like this:

ephone 1

button 1:1 2:10

change it to:

ephone 1

button 1:1

Here is admin doc:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeinter.html

HTH,

Chris

View solution in original post

NP,  hopefully it worked for you.

Please remember to rate all useful posts!

Chris

View solution in original post

Well, that means you do not have any intercoms setup, so there is nothing to disable.  Perhaps you misunderstood the feature they are using.  What needs to be removed? Either way the way you remove it is identify which button it is on which ephone and then issue:

ephone 5

  no button X:Y

where X is button location (i.e. 2 for second button on the phone) and Y is the ephone-dn you need to remove.

Chris

View solution in original post

17 Replies 17

Chris Deren
Hall of Fame
Hall of Fame

Remove the button from the phone.

Is this CUCM or CME as CUE is a voicemail and irrelevant here.

Chris

Thanks Chris, sorry I feel like a bit of a fool to ask but am a routing n switching eng and not touched Cisco IP phones.

What are the steps to remove the button from the phone?

rgds

ROB

Is this CallManager or CallManager Express?  If you are not sure, is it running on a server or on a router?

Chris

CUE version7 (so express)  and running on a 2851

OK, remove the intercom button from the ephon configuration, so if intercom button is number 2 on the phone and your config looks somthign like this:

ephone 1

button 1:1 2:10

change it to:

ephone 1

button 1:1

Here is admin doc:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeinter.html

HTH,

Chris

Thanks Chris, Have a good day mate...

Rob

NP,  hopefully it worked for you.

Please remember to rate all useful posts!

Chris

OK, slightly premature. But hey, nearly there. Have had a look at the router and there 1-48 ephones config'd

ephone  24
device-security-mode none
video
mac-address 001E.4A0B.E398
after-hours exempt
username "TSargeant"
paging-dn 1
type 7941
button  1:61 2:20

ephone  40

device-security-mode none

  mac-address 001E.4A34.4A02

username "sample"

paging-dn 1

type 7941

button  1:41 2:61

so is it the second number on the button that represents the intercom? Seems I am unable to use that link you sent me..

Please post configuration for ephon-dn 61, 20, 41

Chris

Chris, here you are as requested.

ephone-dn  20

number 319 secondary 5097

label Help Desk. x319

description "sample" x319

name sample

preference 1

call-forward busy 600

call-forward noan 600 timeout 20

corlist incoming user900-international

hold-alert 30 originator

!

ephone-dn  41  dual-line

number 340 secondary 5090

label Carol L. x340

description "sample" x340

name sample

call-forward all 600

call-forward busy 600

call-forward noan 600 timeout 20

corlist incoming user900-international

!

ephone-dn  60  dual-line

number 850

description Meet-Me Conference DN

conference meetme

preference 3

no huntstop

!

Also Chris, this was another ephone config'd

ephone  33

device-security-mode none

video

mac-address 001E.F728.2FC4

username "Sample" password null

type 7961 addon 1 7914 2 7914
auto-line 2 answer-incoming

button  1:34 2:39 3:31 4:43

button  5:44 6:40 7w12 8w38

button  9w14 10w7 11w9 12w30

button  13w22 14w32 15w4 16w37

button  17w23 18w10 19w61 20w26

button  21w56 22w11 23w5 24w18

button  25w62 26w13 27w25 28w33

button  29w27 30w8 31w19 32w49

button  33w16 34w69

So, which phone do you need to remove the itnercom from?

Chris

Chris, all of them please mate.

Rob

Identify which ephone-dns have "intercom ephone-dn" configured, i.e.

ephone-dn 18

  number 5001

  name "intercom"

  intercom 5002 barge-in

ephone-dn 19

  name "intercom"

  number 5002

  intercom 5001 barge-in

then identify which ephones reference it, i.e:

ephone 4

  button 1:2 2:18

ephone 5

  button 1:4 2:19

and remove the button association:

ephone 4

  no button 2:18

ephone 5

  no button 2:19

HTH,

Chris

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