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how to disable tone on hold in cme

a caller puts the other callers on hold, the others hear TOH which is of course distracting. I would like to mention that we have already disabled TOH on CME and CUCM.  On CME using a blank MOH audio. 

Below is the present results.

1) CUCM user puts CUCM user on hold - No TOH

2) CME user puts CME user on hold - No TOH.

3) CME user puts CUCM user on hold - No TOH.

4) CUCM user puts CME user on hold - TOH is present.

We do not want the TOH even in the case of number 4 above

1 REPLY

Re: how to disable tone on hold in cme

Hello,

The tone on hold cannot be disable neither for CME or CUCM, the best workaround will be using a blank MoH file, so the caller will hear this file that has no audio instead of the tone on hold.

HTH

Walter Solano

CCNA Voice

Cisco UCCX Specialist

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