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Community Member

How to get off-hook outside line

How can I get an outside line (i.e automatically dial a "9") when the phone goes off-hook for some phones only. I need to get an automatic PSTN connection (for a lobby phone) for the user to pick up the phone needs to only dial the destination number. Usually we need to dial a 9 first to dial externally. Help would be most appreciated.

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Community Member

Re: How to get off-hook outside line

You could just create a special CSS for such phones, and amend the Route Patterns it has access to not to require the '9'. Then in the Route List, you don't need to strip Pre-Dot.

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