03-13-2012 04:32 PM - edited 03-16-2019 10:06 AM
Greeting! I know the if I choose default backgound in Csico phone 7941, it will come with multiple lines cross the whole screen. Recently, I have updated a new background for 7941, the new background picture does not have any line but when it appears in the phone, there are still lines assocaited with each phone button. is there any way to remove those line? thanks in advance. cheers
Roy
03-13-2012 04:46 PM
Hi,
Try using the settings button
Then adjust the contrast
The lines should be able to be controlled from there
Remember to SAVE your settings
Regards
Alex
03-13-2012 07:46 PM
hi alex, have tried but not working, I belive this line is to do with default setting on the phone.it might not let us to change it, but it is very annoying..
03-13-2012 09:17 PM
Hi
Is it happening to all of your 7941 phones? Because applying background image should remove those lines.
Regards
Ronak patel
03-13-2012 10:43 PM
Yes Ronak, happed on all the 7941 phones, see the attached screen dump. any suggestion?
03-13-2012 11:21 PM
HI
Please upgrade the phone to latest firmware. It should resolve the issue.
Regards
Ronak Patel
03-14-2012 05:46 AM
What firmware are you on? This used to be the way it worked until Cisco resolved it in one of the firmwares couple of years back, don't recall the exact version, just upgrade to latest and you'll be good.
HTH,
Chris
03-15-2012 02:37 PM
hi all, we are running on old CUCM 6. So the firmware is a bit old. we are planning to move to CUCM 8.6, will try it then and keep you updated. cheers Roy
03-15-2012 09:59 PM
Roy,
Why wait for CUCM upgrade, You can still have the latest firmware 9.2.3 for 7941 while being on CUCM 6.x as it's supported. It can be downloaded from here
HTH
GP
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