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New Member

How to hide Connected Line ID in CTI port?

I have standart CTI port that configured with IVR RP from ICM.

When user call number 5000 they see on Cisco Phone screen Numbers:

5000->IVR_RP_number->Agent

number

Is it possible to hide internal Agent phone number from users?

Solution that I want to provide - users can call internal number of callcenter, but when they call CTI Route Point of callcenter they shouldn't see Agent's phone number.

Can somebody help me in this question?

1 REPLY
New Member

Re: How to hide Connected Line ID in CTI port?

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