how to identify an incoming phone number in the ivr?

[kolotov83]

how to identify an incoming phone number in the ivr (CRS)?

[Aaron Harrison · Accepted solution]

Hi Yuri

I presume you mean how do you get the calling number from within an IVR script?

You can use a 'Get Call Contact Info' step from the 'Call Contact' section of the pallete to retrieve the number and assign it to a String variable.

Regards

Aaron