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how to identify an incoming phone number in the ivr?

how to identify an incoming phone number in the ivr (CRS)?

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Super Bronze

how to identify an incoming phone number in the ivr?

Hi Yuri

I presume you mean how do you get the calling number from within an IVR script?

You can use a 'Get Call Contact Info' step from the 'Call Contact' section of the pallete to retrieve the number and assign it to a String variable.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 REPLY
Super Bronze

how to identify an incoming phone number in the ivr?

Hi Yuri

I presume you mean how do you get the calling number from within an IVR script?

You can use a 'Get Call Contact Info' step from the 'Call Contact' section of the pallete to retrieve the number and assign it to a String variable.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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