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New Member

how to open Service Requests - EFA (Engineering Failure Analysis)

Hi,

I need to open a service requests that called "EFA"(Engineering Failure Analysis).

how i do it?

thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

how to open Service Requests - EFA (Engineering Failure Analysis

It cannot be initiated by the customer (you). You need to ask the TAC do that.

3 REPLIES
Hall of Fame Super Gold

how to open Service Requests - EFA (Engineering Failure Analysis

It cannot be initiated by the customer (you). You need to ask the TAC do that.

New Member

how to open Service Requests - EFA (Engineering Failure Analysis

hi,

I can't open it like i open a RMA service request ?

Hall of Fame Super Gold

how to open Service Requests - EFA (Engineering Failure Analysis

As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA.

Thank you for the nice rating and good luck!

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