How to perform factory reset remotely on Cisco 9951

[Louis-Philippe Descamps]

Hi,

is there a way to do a factory reset remotely?

i had a look on the terminal via ssh but cant find anything

thanks

[Jaime Valencia · Accepted solution]

Only if you have CUCM 10.X there's an option for that.

[ahmed-hassan1110]

Hi Jaime, could u plz tell me how to do it on CUCM 10.X as i have already CUCM 10.5(2).

[Jaime Valencia]

It's an option under BAT

[ahmed-hassan1110]

Hi Gents, I tried this feature today but unfortunately it is only supported on limited phone types, i think all the common 79XX series are not supporting this cool feature.

it seems that we have to go to a 3rd party tools, i'm currently trying one tool and will get back to you with findings.

[Nadeem Ahmed]

seems like we have only these  phones support this feature

Product	Protocol	Feature	Parameters
Cisco DX650	SIP	Remote Wipe
Cisco DX70	SIP	Remote Wipe
Cisco DX80	SIP	Remote Wipe

[Walebay01]

Hi Ahmed
How did it go with the 3rd party tool? We are trying to wipe our 79xx phones as well
Thanks

[Nadeem Ahmed]

Here the doc you can find how to do to factory rest

In Unified Communications Manager, some phones can be wiped remotely. When a remote wipe is performed on a phone, the operation resets the phone to its factory settings. Everything previously stored on the phone is wiped out.

If a phone supports the Remote Wipe feature, a Wipe button appears in the top right hand corner.

through BAT

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmcfg/CUCM_BK_C95ABA82_00_admin-guide-100/CUCM_BK_C95ABA82_00_admin-guide-100_chapter_01001000.html#CUCM_TK_RE4D02BE_00

You can through document if required

let me know if this help

Br,
Nadeem Ahmed