We have a Cisco Unified Communication Manager 188.8.131.5200-2 installation.
When a citizen calls an employee and the employee need to transfer the call to another employee, we often experience that the citizen thinks the call has been cut when the first employee tries to transfer the call to another employee that currently are busy with another call.
Is there any way that we can activate some kind of message or music so the citizen knows that the call has not been cut, but can hear that the line is busy and waits to get through?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...