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VIP Super Bronze

How to query currently parked calls through XML or SQL?

I'm looking for help with querying UC Manager nodes for information on currently parked calls. A customer wants to integrate this information into an internal application but I'm not sure how to get it (in real time) out of UC Manager.

Specifically they need:

-Park DN

-Parked by DN

-ANI of call

-Timestamp of when call was parked

-(Optional) Original DNIS if this is not overwritten when parked.

I'm hoping this is possible with the XML Serviceability interface but I don't understand SOAP enough to read the WSDL and know what I can get back from UCM.

Any helpful information would be highly appreciated (and rated).

Jon

2 REPLIES
Community Member

Re: How to query currently parked calls through XML or SQL?

Actually im interested too in this feature. It is very interesting to know wich calls are parked.

If anyone can help, ill apreciate it too.

best regards.

met.

VIP Super Bronze

Re: How to query currently parked calls through XML or SQL?

This appears to only be possible through JTAPI. I am working with SynApps (syn-apps.net) to write a "dashboard" web page that shows this information.

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