How to query currently parked calls through XML or SQL?
I'm looking for help with querying UC Manager nodes for information on currently parked calls. A customer wants to integrate this information into an internal application but I'm not sure how to get it (in real time) out of UC Manager.
Specifically they need:
-Parked by DN
-ANI of call
-Timestamp of when call was parked
-(Optional) Original DNIS if this is not overwritten when parked.
I'm hoping this is possible with the XML Serviceability interface but I don't understand SOAP enough to read the WSDL and know what I can get back from UCM.
Any helpful information would be highly appreciated (and rated).
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...