01-26-2007 05:08 AM - edited 03-14-2019 07:45 PM
I would like to know if it is possible to create a jump group with a group of phones, that it is to say, if no phone answer to a incoming call I want that incoming call goes to another phone.
I know configure it but my answer is if it is possible do it only for incoming calls of one telephony number that I will associate to an extension with a translation pattern.
I use CCM 4.1.
Thanks, Carlos.
01-26-2007 05:17 AM
Hunt Groups is what you are looking for.
01-26-2007 05:29 AM
I don't know to configure hunt groups.
I will try to learn it to configure this scenario in my net.
I will write something here if I can obtain a solution to this case and how I did it.
01-26-2007 06:08 AM
If you go to route plan->route/hunt->line group, hunt list and hunt pilot
and use the help, you should be able to use it.
regards,
gerard
01-26-2007 06:19 AM
Actually what you need is a Line Group, the Hunt Group is for Attendant Console. First you need to open a CCMAdmin webpage go to Route Plan --> Route/Hunt --> Line Group, create a new one and add the extensions that you want to be part of this LG. Now go to Route Plan --> Route/Hunt --> Hunt List, create a new one and add the Line Group. Go to Route Plan --> Route/Hunt --> Hunt Pilot, create a new one and add the Hunt List.
For more information check the following documents:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b03lngrp.htm
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b03htlst.htm
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b03htpil.htm
01-29-2007 12:00 AM
Hi, jbarcena. Thanks.
I'd created that you say but it doesn't work good.
I am calling the number that I associated to hunt pilot and always the call don't go to the same phone that I want to be the first in my "jump group".
01-29-2007 01:22 AM
I solved it yet changing Distribution Algorithm to top down but know I have another problem because time of no answer it is too short.
Is it possible change this value?.
01-29-2007 02:20 AM
Yes it is possible.
I solved it yet changing RNA Reversion Timeout.
Thanks, jbarcena.
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