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New Member

How to redirect incoming calls

I would like to know if it is possible to create a jump group with a group of phones, that it is to say, if no phone answer to a incoming call I want that incoming call goes to another phone.

I know configure it but my answer is if it is possible do it only for incoming calls of one telephony number that I will associate to an extension with a translation pattern.

I use CCM 4.1.

Thanks, Carlos.

7 REPLIES
Silver

Re: How to redirect incoming calls

Hunt Groups is what you are looking for.

New Member

Re: How to redirect incoming calls

I don't know to configure hunt groups.

I will try to learn it to configure this scenario in my net.

I will write something here if I can obtain a solution to this case and how I did it.

New Member

Re: How to redirect incoming calls

If you go to route plan->route/hunt->line group, hunt list and hunt pilot

and use the help, you should be able to use it.

regards,

gerard

Re: How to redirect incoming calls

Actually what you need is a Line Group, the Hunt Group is for Attendant Console. First you need to open a CCMAdmin webpage go to Route Plan --> Route/Hunt --> Line Group, create a new one and add the extensions that you want to be part of this LG. Now go to Route Plan --> Route/Hunt --> Hunt List, create a new one and add the Line Group. Go to Route Plan --> Route/Hunt --> Hunt Pilot, create a new one and add the Hunt List.

For more information check the following documents:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b03lngrp.htm

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b03htlst.htm

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmcfg/b03htpil.htm

New Member

Re: How to redirect incoming calls

Hi, jbarcena. Thanks.

I'd created that you say but it doesn't work good.

I am calling the number that I associated to hunt pilot and always the call don't go to the same phone that I want to be the first in my "jump group".

New Member

Re: How to redirect incoming calls

I solved it yet changing Distribution Algorithm to top down but know I have another problem because time of no answer it is too short.

Is it possible change this value?.

New Member

Re: How to redirect incoming calls

Yes it is possible.

I solved it yet changing RNA Reversion Timeout.

Thanks, jbarcena.

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