Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

How to refuse call?

Hi all, we are running CCM 4.2 with 7911 phones and I would like to ask, if it is possible to deny call, when its ringing (like on mobile phone). I just found out that there is a DND button (but probably on higher versions of CCM) and anyway DND is not exactly refusing of call because as far as I understand it also turn off ringing. Do somebody know how to refuse calls when they are ringing? Thanks very much.

5 REPLIES
Silver

Re: How to refuse call?

You could use IDIVERT and forward to VM?

Silver

Re: How to refuse call?

Hi,

You can do an iDivert (immediate divert) to send the call directly to voicemail.

Re-configure your softkey template (Ring In) to add it to a phone.

As far as I know there isn't a softkey that deny's a call though..

Please rate useful posts....

New Member

Re: How to refuse call?

Thx, but we dont use voicemail and this button if I add it doesnt do anything when phone is ringing. Is there a chance to configure it on CUCM by some workaround - for example somehow configure some black-hole instead of voicemail on CUCM?

Cisco Employee

Re: How to refuse call?

Idivert uses the VM profile, there is no way to modify the behavior.

you can configure a dummy profile and they should get busy

DND as you mention is standalone feature on linux appliance, on windows IPMA is required

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: How to refuse call?

Pls, can you give short advice how to adjust such dummy profile? I havent ever operate with voice-mails and I will configure it on production system. Thanks a lot.

133
Views
10
Helpful
5
Replies