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Community Member

How to remove license file from ELM 9.0

Hi,

I've received below license file from Cisco licensing for CER 9.0

Options Included               Quantity
Options Included               Total Quantity  Available Quantity  Requested Quantity
L-ER-USR-LIC-10                1020               0                   1020 
ER90-SW-LIC                    2               0                   2 
The customer has requested license for 1020 users, but after installing the file , it shows double the users 20400, 
they told me it's because we've installed another file that was sent to us by mistake and asked me to delte that file from 
ELM and then the number would come down to 10200.
Can someone guide me how to delete a file from ELM .
Also need to verify the above where it says:         ER90-SW-LIC                    2               0                   2

Does that mean it would double the number of users (may be that's why it's showing 20400 users) .

Thank you

2 REPLIES
Purple

How to remove license file from ELM 9.0

Hi Saima,

Just try deleting the product instance.Add another instance and add the correct lic file.

regds,

aman

Cisco Employee

How to remove license file from ELM 9.0

Hello Saima

ELM uses the license replacement model, where the old license file is being replaced by the new license file. So there is no need to remove the license files.

You can ask the licensing team to issue you the correct (consolidated) license files and this should fix your problem.

Regards

Aditya

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