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How to reorder softkeys on Cisco Unified IP Phone 9951

Good time of the day!

We have CUCM 8.6 and Cisco 9951 IP phones. I used feature control policy to enable some additional softkeys (e.g. 'PickUp'). Is there a way to reorder softkeys on these phones?

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Super Bronze

How to reorder softkeys on Cisco Unified IP Phone 9951

Hi

Go to 'Device/Device Settings/Softkey Templates'. Find the current softkey template that you are using, and copy it. ONce copied, click on it, then click 'configure softkey layout' from the drop-down menu on the right. You can then select the keys shown on each state (on hook, connected etc) and reorder, add/ or remove them.

Once you have done the layout, go to the phoen configuration and assign the new softkey template.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

How to reorder softkeys on Cisco Unified IP Phone 9951

Although the manual clearly says that "The Cisco Unified IP Phone 8961, 9951, and 9971 does not use softkey templates in Cisco Unified Communications Manager administration" I still tried that by assigning a custom softkey template to a common device configuration and then assigning it to the phone. This did not work and this is by design.

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