We have many DIDs used by marketing that come into CM and then have a translation pattern applied to get the call to its destination.
However, the CDR data shows the translation pattern, not the DNIS. What I am doing wrong, we use a third party call accounting system for reporting, and the forums seem to imply using the OriginalCalledPartyNumber, however that value is incorrect as well.
Seems strange that the system cannot keep track of the DNIS for a call or how someone would report on that data.
yes. when i could not find the calls i went to the CAR and searched. that is when i saw how it was using the translation pattern at the dnis and not the real dnis. which to me seems really odd since i have no idea how anyone with 4 digit dialing and using translation patterns woild ever be able to report on dnis numbers since they are all translated in some form, unless i am missing something major.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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