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How to reset a forgotten OS Admin Password

How can we reset a forgotten OS admin password?

It is CallManager Business Edition - 7.1.3.30000-1

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: How to reset a forgotten OS Admin Password

Procedure


Step 1 Log in to the system with the following username and password:

Username: pwrecovery

Password: pwreset

The Welcome to platform password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 To continue, press any key.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter one of the following options to continue:

To reset the administrator password, enter a.

To reset the security password, enter s.

To quit, enter q.

Step 7 Enter a new password of the type that you chose.

Step 8 Reenter the new password.

The password must contain at least 6 characters. The system checks the new password for strength. If the password does not pass the strength check, you get prompted to enter a new password.

Step 9 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.


Caution The security password on all nodes in a cluster must match. Change the security password on all machines, or the cluster nodes will not communicate.


2 REPLIES
Community Member

Re: How to reset a forgotten OS Admin Password

Procedure


Step 1 Log in to the system with the following username and password:

Username: pwrecovery

Password: pwreset

The Welcome to platform password reset window displays.

Step 2 Press any key to continue.

Step 3 If you have a CD or DVD in the disk drive, remove it now.

Step 4 To continue, press any key.

The system tests to ensure that you have removed the CD or DVD from the disk drive.

Step 5 Insert a valid CD or DVD into the disk drive.

The system tests to ensure that you have inserted the disk.

Step 6 After the system verifies that you have inserted the disk, you get prompted to enter one of the following options to continue:

To reset the administrator password, enter a.

To reset the security password, enter s.

To quit, enter q.

Step 7 Enter a new password of the type that you chose.

Step 8 Reenter the new password.

The password must contain at least 6 characters. The system checks the new password for strength. If the password does not pass the strength check, you get prompted to enter a new password.

Step 9 After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility.


Caution The security password on all nodes in a cluster must match. Change the security password on all machines, or the cluster nodes will not communicate.


Community Member

Re: How to reset a forgotten OS Admin Password

Thanks a lot.

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