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Community Member

How to set up Call Queuing

Hi All, I have a couple of users in a line group that I would like to set them up some basic queuing. Is this possible? I have cisco Business edition 6.1.3.2000-1 with cisco unity connection Version 2.1.3ES23.1000-23.

thanks in advance,

Mike

8 REPLIES

Re: How to set up Call Queuing

Hi Mike,

You can use the attendant console feature of the cucm 6 to make use of its call queueing feature

No need for the unity connection

Thanks

VIP Super Bronze

Re: How to set up Call Queuing

The Attendant Console built into UC Manager is End of Life and will no longer function starting in 8.0, due out early next year.

Your options are to use a hunt group (native to UCM); or, another product such as Contact Center Express.

Hall of Fame Super Gold

Re: How to set up Call Queuing

But if I'm not wrong, CM hunt-groups do not do call queuing.

Another alternative is B-ACD/AA on the GW in H.323 or SIP mode. That is probably unsupported by cisco.

Re: How to set up Call Queuing

Hi,

Attendant console won't be available from version 7 fresh install

But if he upgrade he'll find it after the upgrade to 7

Also you can use the business edition of the attendant console after that

Also you can check the B/ACD solution advised above

Thanks

Community Member

Re: How to set up Call Queuing

Do you know if I can set up basic call queuing with Attendant console and CCM 4.2.3 ?

Regards

Andres

Cisco Employee

Re: How to set up Call Queuing

Yes, configure broadcast using the acclient.bat to achieve this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: How to set up Call Queuing

java

do you have a document for setting up this?

Thanks

A

Cisco Employee

Re: How to set up Call Queuing

Yes, the AC guide as with any version.

Cisco Unified CallManager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmfeat/fsccmac.html

ALL CUCM documentation is here, you just need to look for it

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Bookmark the above and whenever you need documentation take some time to look in the link.

Or simply search CCO to find the doc.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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