Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

How to trace process status in CCM 5.X ?

Hello all,

Envirnment:

CCM 5.1.3

RTMT 7.01

I received two alerts for CCM Subcriber as belows

1. The process 'risdc' has started running at 5:12AM,

2. The process 'risdc' is no longer running at 5:17AM.

The server looks good.

I attached the capture of " show process load" :

My question is :

1. How could I trace process status in linux-based CCM 5.X ? Is any tools like event viewer ? And is any log file that could help us trace the issue?

2. Is it the alert related to RTMT?

I appreciate your reply.

Ethan

2 REPLIES
Cisco Employee

Re: How to trace process status in CCM 5.X ?

system and application logs are still on linux versions, you can access them thru the RTMT tool

risdc is the real time information service data collector, is the one that takes care of properly gathering and reflecting the status of endpoint and their actions

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: How to trace process status in CCM 5.X ?

Thanks, Java.

Could you please let me know what could cause this process start and stop?

Is it related to RTMT configuration or sth. else?

Ethan

118
Views
3
Helpful
2
Replies
CreatePlease to create content