How to track number of calls to particular DN

[edberberich]

I need to compile information relating to the number of calls our operator handles in a given day, but am unsure how to do this. We are on CM V8.0.3.20000-2, using Fidelus console for the operator phone. Our old system ran reports that would give us these details, but I haven't been able to find anything in CM that lets me do this. I have our CDR's saved and could manually go through them, but need to get this info rather quickly, so would rather not have to do that.

[raymond00 · Accepted solution]

You should be able to find the report using Cisco Analysis and Reporting (CAR). You can find it under Navigation > Cisco Unified Serviceability > Tools > CDR Analysis and Reporting. The "Traffic Summary based on Extension" report seems to fit your needs.

https:///car/TrafficSummaryBasedOnExtn.jsp

Hope that helps!

[edberberich]

Thanks Raymond, that seems to be exactly what I need! Appreciate it.