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How to transfer an offnet call without waiting for the called party to be connected

Hello,

I need to dial a number for an offnet call and transfer immediately the call to an internal phone without waiting for the called party to answer or to be connected.

Is this possibile?

(The operator need to dial a number and immediately transfer the call to an internal user without waiting for the call to be estabilished or for the called party to answer)

CUCM 7.1.5

I tried with normal transfer soft button but in this case the transfer function is enabled only when the called phone rings or answer.

Thanks

Johnny

8 REPLIES
Blue

How to transfer an offnet call without waiting for the called pa

Hi,

I m not sure I got your query, But will call forward all not work for you.Or may be I am missing some thing.

Regards

Ronak patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Hall of Fame Super Gold

How to transfer an offnet call without waiting for the called pa

 

I m not sure I got your query, But will call forward all not work for you.Or may be I am missing some thing.

You are missing, as the OP clearly explained, that since the call is not connected yet, it cannot be transferred.

Legagy PBXs allow to do allow that, exactly for the reason OP has exposed above.

To my knowledge, that is not possible with CUCM. The operator will have to talk the person on which behalf is baking the call, then perform a blind transfer to the new number.

Re: How to transfer an offnet call without waiting for the calle

HI ,

You can do that using Blind Transfer (doesn't require to get the call connected before transfer).

Consult transfer is the one which will keep the caller(1st user) on hold, once call established between the 2nd and the 3rd user than only the 1st user call gets transferred.

Hope it helps.

Anand

Please rate helpful posts !!

How to transfer an offnet call without waiting for the called pa

Anand,

Blind transfer doesn't apply in this case. The OP wants to allow the calling party to do the transfer during the alerting (or ring out) stage of the call. I am pretty certain CUCM does not allow transfer during call setup.

Regards,

Bill

Blog: http://ucguerrilla.com

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

How to transfer an offnet call without waiting for the called pa

I do not believe this is possible. At least, not without involving some middleware component (you see this type of app with predictive dialers).

Regards,

Bill

Blog: http://ucguerrilla.com

HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

Please remember to rate helpful responses and identify

New Member

How to transfer an offnet call without waiting for the called pa

It's not possible using transfer buttons as the button isa not enabled till the second call is not estabilished.

Is it possible doing this using some function as join (conference or similar)?

Cisco Employee

How to transfer an offnet call without waiting for the called pa

No it's just not possible, during ring out your only choices are: end call, enable call back or DND.

In CUCM you can only do that AFTER the called party has answered the call.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

How to transfer an offnet call without waiting for the called pa

Thanks javalenc.

It's a very bad problem, operator is used to dial a public number and then blindy transfer the call to another use without waiting for the answer. now he is obliged to wait for an answer with a big time wasting and he is very angry, isn't there any other way to do this?

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