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Community Member

How to Transfer Inactive Calls

Dear all,

  I am working now on CUCM 7.0 Migrating Pbx System with new cisco system

the problem i am facing here with receptionist guy is that he need to transfer inactive calls

to the employee

example:

he will call number 6665555 once it ring he need to transfer the call to one of the employees

second problem

i can't call many numbers from the new system most of these numbers are pbx numbers

but this numbers i can reach from any other phones.. what cause this problem

thanx

Mohammed Samir

7 REPLIES
Cisco Employee

How to Transfer Inactive Calls

If you mean transfer a call without it being active or answering it first on the phone that is not possible.

For the calls checks your CSS/partitions/route patterns and whatever you're using to connect the systems.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

How to Transfer Inactive Calls

I am sure i have no problems with partitions ,Calling search spaces & Patterns

because i can call all numbers outside

only specific numbers i can't reach

most of these numbers are pbx systems

When I debug one of these numbers

Router#debug ccsip calls

Number of Media Streams: 1

Media Stream             : 1

Negotiated Codec         : No Codec

Negotiated Codec Bytes   : 0

Nego. Codec payload      : 255 (tx), 255 (rx)

Negotiated Dtmf-relay    : 0

Dtmf-relay Payload       : 0 (tx), 0 (rx)

Source IP Address (Media): 10.x.x.x

Source IP Port    (Media): 27366

Destn  IP Address (Media):  -

Destn  IP Port    (Media): 0

Orig Destn IP Address:Port (Media): [ - ]:0

Disconnect Cause (CC)    : 57

Disconnect Cause (SIP)   : 403

Blue

How to Transfer Inactive Calls

Hi,

What is the PBX system you have. How is SIP trunk configured. Have you cheked if MTP are required for these calls.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Community Member

How to Transfer Inactive Calls

Hi,

actually the problem i face is:

when i am trying to call some numbers outside i can't reach these numbers

these numbers outside is connected to pbx systems

from my side i am not dealing with pbx because its in different network

Thanks

Mohammed

Blue

How to Transfer Inactive Calls

Hi,

So how is your PBX connected to your CUCM. May be the calls requires MTP to get completed. If it is through SIP trunk, Select MTP require in SIP trunk and have MTp resources in its MRG and MRGL.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
Community Member

How to Transfer Inactive Calls

Hi,

There is no connection between cucm and pbx

Thanks

Community Member

How to Transfer Inactive Calls

Oh my god !!

the issue always came from the Service Provider

they ask me to use ulaw before

but now they told me to change to alaw and it works fine now

thanx all for help

Regards,

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