03-11-2012 05:28 AM - edited 03-16-2019 10:03 AM
Dear all,
I am working now on CUCM 7.0 Migrating Pbx System with new cisco system
the problem i am facing here with receptionist guy is that he need to transfer inactive calls
to the employee
example:
he will call number 6665555 once it ring he need to transfer the call to one of the employees
second problem
i can't call many numbers from the new system most of these numbers are pbx numbers
but this numbers i can reach from any other phones.. what cause this problem
thanx
Mohammed Samir
03-11-2012 06:23 PM
If you mean transfer a call without it being active or answering it first on the phone that is not possible.
For the calls checks your CSS/partitions/route patterns and whatever you're using to connect the systems.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
03-12-2012 02:34 AM
I am sure i have no problems with partitions ,Calling search spaces & Patterns
because i can call all numbers outside
only specific numbers i can't reach
most of these numbers are pbx systems
When I debug one of these numbers
Router#debug ccsip calls
Number of Media Streams: 1
Media Stream : 1
Negotiated Codec : No Codec
Negotiated Codec Bytes : 0
Nego. Codec payload : 255 (tx), 255 (rx)
Negotiated Dtmf-relay : 0
Dtmf-relay Payload : 0 (tx), 0 (rx)
Source IP Address (Media): 10.x.x.x
Source IP Port (Media): 27366
Destn IP Address (Media): -
Destn IP Port (Media): 0
Orig Destn IP Address:Port (Media): [ - ]:0
Disconnect Cause (CC) : 57
Disconnect Cause (SIP) : 403
03-12-2012 02:36 AM
Hi,
What is the PBX system you have. How is SIP trunk configured. Have you cheked if MTP are required for these calls.
Regards
Ronak Patel
03-12-2012 02:55 AM
Hi,
actually the problem i face is:
when i am trying to call some numbers outside i can't reach these numbers
these numbers outside is connected to pbx systems
from my side i am not dealing with pbx because its in different network
Thanks
Mohammed
03-12-2012 03:00 AM
Hi,
So how is your PBX connected to your CUCM. May be the calls requires MTP to get completed. If it is through SIP trunk, Select MTP require in SIP trunk and have MTp resources in its MRG and MRGL.
Regards
Ronak Patel
03-12-2012 03:14 AM
Hi,
There is no connection between cucm and pbx
Thanks
03-21-2012 01:59 AM
Oh my god !!
the issue always came from the Service Provider
they ask me to use ulaw before
but now they told me to change to alaw and it works fine now
thanx all for help
Regards,
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: