I have a strange Huntgroup problem that I am having problems troubleshooting, and I am hoping someone can point me in the right direction
We have a CUCM 7.13 set-up with 6 sites
One of sites has a huntgroup set-up to take calls and pass them among a group of receptionists.
The problem is that the first receptionist is saying that she is getting all the calls and they are not distributing to the rest of the huntgroup.
I initially tried looking at the CDR records for the huntpilot and first reception number but cannot see any issues there so I have enabled tracing and have asked to be informed when the issue occurs again
Has anyone come accross this type of issue before and could offer some advice on where to start looking?
Is there a way to troubleshoot huntgroup problems other than looking through the trace files?
Any help and assistance on this would be much appreciated
There really is no way to troubleshoot this without looking at trace files. Do the users have hlog keys? Do you know if perhaps they are logging out of the hunt group? Again the only place to find detailed information on such weird issues will be cucm traces..
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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
I think I set the trace to Arbitory rather than Detailed.
I got the traces for the sub server the phones are registered to and also the pub server (I was not sure if I needed. The gateway should be sending the call to the same sub server as the phones but I will check this just in-case.
One last question if you dont mind
When I've downloaded the trace files with the RTMT would the sdi traces show this type of info best or do I need to look through the sdl traces as wel?
Again please excuse if this is a silly question, as I mentioned I am a bit new to reading trace files
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.