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Bronze

How to update shared extension at the same time at 6.12

Before upgrade 6.12, I had 4.13.

I can update all share extension (share appearance key) by checking the box.

However, I no longer find at 6.12, can anyone tell me??

Another weird thing I find at 6.12 is that if I want to delete the shared extension, it will delete all of the them.

In other words, 1111 appears at 5 IP Phones, if I delete 1111 at one of phones, everything is gone. I have to use "Dissociate Devices" the phone first. It is pain.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: How to update shared extension at the same time at 6.12

Instead of going through device to the extesnion go to it from call routing --> Directory Numbers and make the changes there to affect all shared lines.

Dont delete it from the line level, simply move the line to "Disassociate Devices" box.

HTH,

Chris

2 REPLIES
Hall of Fame Super Silver

Re: How to update shared extension at the same time at 6.12

Instead of going through device to the extesnion go to it from call routing --> Directory Numbers and make the changes there to affect all shared lines.

Dont delete it from the line level, simply move the line to "Disassociate Devices" box.

HTH,

Chris

Bronze

Re: How to update shared extension at the same time at 6.12

Appreciated that

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