I am just wondering how to use the the softphone function with Personal Communicator 8.5. I don't see where I can switch from a deskphone mode to a softphone mode with 8.5. I'm familiar with IP Communicator and that is working fine but I thought Cisco Personal Communicator was suppose to have a softphone mode.
I am running Call Manager 8, Presence 8 and have tried personal communicator 8 and 8.5. Is there a different install that I need to run to have this functionality? I don't mind installing personal communicator and IP communicator but it would nice to have it all in one install.
You'll need to build a CSF device in CUCM and associate it with the user as per the configuration guide, and you should have an option on CUPC client to toggle between softphone and deksphone control mode.
I have not built the CSF device in CUCM. But still don't even see the option to toggle between softphone and deskphone in personal comm. Is the control Mode option added once the CSF device is created?
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