How to use the SET priority on CCX scripting for call prioritisation
I have an exisiting CRS script which is currently in production. My customer has asked me if its possible to give our internal users priority queing over external customers.
I've heard of the set priority step, but not sure how I can use this to determine whether for example an internal number (4 digit extension number) or a external number is coming into the queue, and then giving the internal number a higher priority in the call.
Can anyone assist, or provide a sample script of how this is possible with some guidance on implementation?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...