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How to use the SET priority on CCX scripting for call prioritisation

Hi All,

I have an exisiting CRS script which is currently in production. My customer has asked me if its possible to give our internal users priority queing over external customers.

I've heard of the set priority step, but not sure how I can use this to determine whether for example an internal number (4 digit extension number) or a external number is coming into the queue, and then giving the internal number a higher priority in the call.

Can anyone assist, or provide a sample script of how this is possible with some guidance on implementation?

I would be very grateful for your assistance.

Regards,

Natalia

  • IP Telephony
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