01-24-2018 12:26 AM - edited 03-17-2019 12:01 PM
Hi Guys,
I bought 135 Enh plus licnese which should support 270 devices, but when I installed it in CUCM 10.5 the call manager consumed them as 135 not as 270! How can I solve this issue.
Thanks for all
Mohammad
01-24-2018 12:28 AM
01-24-2018 12:32 AM
01-24-2018 12:33 AM
Hi,
can u share snapshot from the CUCM Administration . System---Licensing --License usage report
regds,
aman
01-24-2018 12:36 AM
01-24-2018 12:36 AM
01-24-2018 12:41 AM
01-24-2018 12:31 AM
01-24-2018 12:38 AM
but now all devices with Anonymous user.. I didn't specify any user to any phone!
01-24-2018 12:41 AM
01-24-2018 12:44 AM
Hi,
from the snapshot, I can see u installed 135 ENhanced Plus licenses but most of them have been consumed by Enhanced since by Enhanced. Even still it is Out Of Compliance and need 78 more enhanced licenses.
regds,
aman
01-24-2018 12:46 AM
Yes Aman, this is what happened! I already had 26 licenses as Enhanced! Ho can I use 135 for two devices.
Thanks
01-24-2018 01:03 AM
Hi,
you have 140 [Basic ]and 63 [essential u have installed ] licenses still available but 26 enhanced licenses while requirement is for 239.
Now when u installed 135 enhanced plus licenses , they have been consumed by Enhanced users and still short of 78 licenses.
can u share licenses usage report from CUCM administration ?
regds,
aman
01-24-2018 01:12 AM
01-24-2018 01:32 AM
Hi,
from the snapshot, I can see all users are showing Unassigned Devices.
As said by Rajan, try to map these physical phones by selecting owner id and click on "Update Usage details" . also, login PLM and synchronise.
You would be able to get free licenses.
rgds,
aman
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