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New Member

HTTP error while accessing Speed Dials from Personal Directory

Hi,

If a user wants to access Speed Dials through his Personal Directory (PD) on a Cisco IP Phone, then he gets a HTTP error.

I checked the settings under System and Enterprise parameters and they seem to be correct. I also downloaded and activated the latest DEV Pack for the CUCM 6.1, but it didn't reslove the issue.

Any suggestion how I can fix this issue?

Thanks.

Regards,

YSana

5 REPLIES
Red

Re: HTTP error while accessing Speed Dials from Personal Directo

Could you paste the "URL Directory" and the http error here?

Thanks!

Michael

New Member

Re: HTTP error while accessing Speed Dials from Personal Directo

Hi Michael,

Thanks for your reply.

The only error on the screen of IP Phone is the following line:

The server encountered an internal error () that prevented it from fullfilling this request

Thanks.

New Member

Re: HTTP error while accessing Speed Dials from Personal Directo

Hi Michael,

We are now getting the following error:

XML Parse Error[4]

On Cisco.com I found an article but it's about the Corporate Directory:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a0080965bf9.shtml

Thanks.

Red

Re: HTTP error while accessing Speed Dials from Personal Directo

Could you paste the "URL Directory" here? You can find it in Enterprise parameters.

And let me know what the address of CUCM.

Thanks!

Michael

New Member

Re: HTTP error while accessing Speed Dials from Personal Directo

Hi Michael,

The URL Directory is:

http://172.16.24.1:8080/ccmcip/xmldirectory.jsp

IP address of the CUCM: 172.16.24.1

Thanks.

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