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Hunt Group and Voicemail

We have a hunt group where calls go to voicemail when a call is not answered. Is there a way for either a user or administrator to divert all hunt group calls to go to voicemail immediately (to cover instances where all staff are in meetings etc). We are using CallManager 4.1(3)sr2

Many thanks

Mark

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Hunt Group and Voicemail

Hi Mark,

This is an interesting question that pops up now and then. In CCM 4.1.3 there is really nothing the users can do and not very much that the Admin can do other than lower the timers (RNA/Hunt on Busy) associated with the Hunt Pilot to approximate a Call Forward action. This has been addressed in CCM 4.2 with the Login/Logout of Hunt Groups feature. Have a look;

Log Out of Hunt Groups

The Log Out of Hunt Groups feature allows phone users to log their phones out from receiving calls that get routed to directory numbers that belong to line groups to which the phone lines are associated. Regardless of the phone status, the phone rings normally for incoming calls that are not calls to the line group(s) that are associated with the phone. The phone provides a visual status of the login state, so the user can determine by looking at the phone whether they are logged in to their line group(s).

The Log Out of Hunt Groups feature also comprises the following components:

The HLog softkey allows a phone user to log a phone out of all line groups to which the phone directory numbers belong. Configure the HLog softkey in the Softkey Layout Configuration window. When the user presses the HLog softkey, the phone screen displays "Logged out of Hunt Group." When the user presses the HLog softkey again to log back in and receive hunt group calls, the "Logged out of Hunt Group" notification on the phone screen clears.

The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service must be configured to enable this feature.

The Log Out of Hunt Groups feature, which is device-based, operates differently for non-shared lines and for shared lines.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103

Hope this helps a little!

Rob

2 REPLIES
Hall of Fame Super Red

Re: Hunt Group and Voicemail

Hi Mark,

This is an interesting question that pops up now and then. In CCM 4.1.3 there is really nothing the users can do and not very much that the Admin can do other than lower the timers (RNA/Hunt on Busy) associated with the Hunt Pilot to approximate a Call Forward action. This has been addressed in CCM 4.2 with the Login/Logout of Hunt Groups feature. Have a look;

Log Out of Hunt Groups

The Log Out of Hunt Groups feature allows phone users to log their phones out from receiving calls that get routed to directory numbers that belong to line groups to which the phone lines are associated. Regardless of the phone status, the phone rings normally for incoming calls that are not calls to the line group(s) that are associated with the phone. The phone provides a visual status of the login state, so the user can determine by looking at the phone whether they are logged in to their line group(s).

The Log Out of Hunt Groups feature also comprises the following components:

The HLog softkey allows a phone user to log a phone out of all line groups to which the phone directory numbers belong. Configure the HLog softkey in the Softkey Layout Configuration window. When the user presses the HLog softkey, the phone screen displays "Logged out of Hunt Group." When the user presses the HLog softkey again to log back in and receive hunt group calls, the "Logged out of Hunt Group" notification on the phone screen clears.

The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service must be configured to enable this feature.

The Log Out of Hunt Groups feature, which is device-based, operates differently for non-shared lines and for shared lines.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103

Hope this helps a little!

Rob

New Member

Re: Hunt Group and Voicemail

We setup an extension that when it is rang, it automatically goes to VM. Maybe you can do this with your Hunt group. Have it ring the extension and it will automatically go to VM. hope this helps.

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