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Hunt Group display changed

Before we upgraded to 8.6 when Phone A called Phone B and RNA, the call rolled to a hunt group , the members of that hunt group saw "From Phone A For Phone B"  now it show From Phone A for 1000" 1000 is the Hunt Group Pilot number.

Any thoughts on how to get it to show what phone was orginally called.

Under all phones the Forward Call Information Disply on Device has these checked off

Caller Name

Dialed Number

Under Service Parameters => Cisco CallManager

     Clusterwide Parameters(Feature - Forward)

          Retain Forward Information Was False, tried changing to True with no change

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Hunt Group display changed

Hi Brent,

It sounds like this bug

CSCth95017 - Configurable parameter on how callingparty is displayed for hunt groups.

Description

Symptom:

As of phone load 9.x and higher, calls to a hunt pilot show the following format for the calling party on the ringing phone.

From 'Calling Party Name' for 'hunt pilot DN'

i.e.  From John Doe for XXXX

The previous format was

From 'Calling Party Name' ('Calling Party Number')

i.e.  From John Doe (XXX-XXX-XXXX)

Need a configurable parameter to change the format to the previous format if the customer desires.

Conditions:

Occurs on phone loads 9.0(x) and above.

Workaround:

Downgrade to 8.4.x

Details

1st Found-in:                          (1)

8.6(2)

Status:

Fixed

Last Modified:

Mar 11,2012

Fixed-in:                          (3)

9.0(0.98000.74), 9.0(0.98000.21), 8.6(2.21023.1)

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

2 - severe

Customer Reported:                          (26)

Cheers!

Rob

1 REPLY
Hall of Fame Super Red

Re: Hunt Group display changed

Hi Brent,

It sounds like this bug

CSCth95017 - Configurable parameter on how callingparty is displayed for hunt groups.

Description

Symptom:

As of phone load 9.x and higher, calls to a hunt pilot show the following format for the calling party on the ringing phone.

From 'Calling Party Name' for 'hunt pilot DN'

i.e.  From John Doe for XXXX

The previous format was

From 'Calling Party Name' ('Calling Party Number')

i.e.  From John Doe (XXX-XXX-XXXX)

Need a configurable parameter to change the format to the previous format if the customer desires.

Conditions:

Occurs on phone loads 9.0(x) and above.

Workaround:

Downgrade to 8.4.x

Details

1st Found-in:                          (1)

8.6(2)

Status:

Fixed

Last Modified:

Mar 11,2012

Fixed-in:                          (3)

9.0(0.98000.74), 9.0(0.98000.21), 8.6(2.21023.1)

Product:

Cisco Unified Communications Manager (CallManager)

Platform:

Dependent

Severity:

2 - severe

Customer Reported:                          (26)

Cheers!

Rob

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