04-30-2014 01:05 AM - edited 03-16-2019 10:37 PM
We are running CUCM v9 and are trying to set up the following configuration:
Any ideas on how I can implement this? I've been racking my brain for hours. I first though of two separate hunt groups but realised that you can't log in and out of individual hunt groups, its either all or nothing. Then I was thinking group pickup??
Thanks
04-30-2014 06:32 AM
Create hunt pilot, point to new hunt group, in the hunt group point to 2 new line groups, where line group one points to all phones in longest idle or top down fashion, and the second is defined as broadcast.
On the hunt pilot setup call forwarding to the desired destination and setup the hunt timer as desired.
Chris
04-30-2014 10:19 AM
And to satisfy the first bullet point, you can put an Hlog softkey on everyone's phone so they can log in and out of hunt groups.
04-30-2014 05:52 PM
The problem with that is if someone logs out of the hunt group then they will not receive any calls the second time round. Basically what we want is:
Ring phones logged into hunt group
*If no answer for 30 seconds*
Ring all other company phones
Thanks
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