Currently I setup a phone as pilot number and if no answer, it will forward the call to hunt group, in this hunt group it have 5 IP Phone and I using broadcast method to ring all phone. If all IP Phone in hunt group does not answer the call, it will route to next hunt group and this hunt group will route to Auto Attendant in Unity Connection to prompt message. Below is the flow:-
IP Phone ext 4000 ---(no answer, forward to 4050)----> hunt group 4050 (have 5 ext. 5001, 5002 and so on) -----(hunt group phone no answer, forward to 4051)---> hunt group 4051 (route to Unity connection Auto Attendant)
Now I using a phone to call 4000 and no answer, it able forward to 4050 and ring all phone. After 5 ring and no answer, it not route to my pre-define AA and it go to standard Voice Mail message. If I call direct to 4050, I can saw after phone ring and no answer, it able route to next hunt group and then prompt my define AA message.
Do you have any idea how to solved this issues? My CUCM and Unity Connection version is 9.1.
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