I have the following issue and I hope that someone will help me to solve this problem:
When a customer calls a number, it is forwarded to a Hunt Group with 3 members. Hunt Group has been configured with Longest Idle and Timer for 25 seconds. When all the 3 members are busy, the next call coming will drop. There is no other Hunt Group where I can forward the call.
Have you considered making a general delivery mailbox for the hunt group in question, therefore, if all of your hunt group members are on a call, the call will forward to the general delivery mailbox, in which the caller can leave a message and all of the hunt group members will get MWI and return the missed call at their convenience.
Which version of call manager are you running. You may need to have the users in your hunt group use the Attendant Console software, which would allow you to enable queueing for your pilot number. See this excellent post from Rob Huffman:
Sorry for the delay in response, its been a busy day!!!
To answer your question, no. Unity Express won't support queueing either. I think the best way to go without having to purchase additional hardware or software is to use the Attendant Console feature. Other than that, I cant think of anything else that would provide the functionality that you seek. Sorry.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...