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Community Member

Hunt Group Issues (Not Forwarding to the next Number)

I have a Hunt Group that is causing issues. When dialed, it hits the 1st number in the group but will not ring the others in the group. I have tried both removing and adding the numbers as well as deassociating and reassociating them via the Global Directory. Any thoughs?

15 REPLIES
VIP Super Bronze

Re: Hunt Group Issues (Not Forwarding to the next Number)

Hi,

2 things you can try.

1. Reset the Hunt-pilot

2. Delete the hunt group and recreate...it

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

I did try resetting the Hunt Pilot as well to no avail.

Cisco Employee

Re: Hunt Group Issues (Not Forwarding to the next Number)

is this configured user/line or direct call approach??

de-associate and associate all again to the AC user, restart CTI and TCD services

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

I just finished de-associate and associate the pilot from the user with in the Global Directory. How do I restart the CTI and TCD services?

Cisco Employee

Re: Hunt Group Issues (Not Forwarding to the next Number)

two ways, do it thru the serviceability page

or start->run->services.msc

restart CTIManager and Telephony Call Dispatcher

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

Thanks!

Will this Impact other services in CM? Call taking, etc.?

Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

Doe the CTIManager and Telephony Call Dispatcher need to be restarted on both the Publisher and Subscriber?

Cisco Employee

Re: Hunt Group Issues (Not Forwarding to the next Number)

don't know on what server your phones are pointing to, so i would say on both

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

Phones point to the Subscriber.

what impact will the restarts have on other phones and call processing?

Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

These lines (DN's) are configured lines taht need to be huntable from the main pilot number to the Hunt group. There is a total of 4 lines within the hunt.

When all are removed except the first line, it works correctly. When the other are added, it just rings on the first line in the Hunt.

Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

It may sound silly an stoopid.. but another thing you might try is logging the people on or off or just getting them to hit the hlog out but twice.

:)

Dan

Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

I've tried with them completely rebooting the PC to test. Same results, when calling the Hunt, it hits the 1st number in the group, but not the others in the group.

Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

Have you tried 'no call-waiting' in the phone config yet?

Reg.

Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

I haven't checked that, but how would that interfer with the Hunt rotation. Should it not just be based on the Hunt Group and its members (DN's) versus the actual phone configuration for each member?

Community Member

Re: Hunt Group Issues (Not Forwarding to the next Number)

It solved my (at least) similar problem. The problem was, that the first phone always accepted a new call on a different line whether the phone was busy or not.

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