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New Member

Hunt group MOH ??

Is it possible that when a caller enters the hunt group, that a sound file, MOH, instructions, whatever we want, can be played until their call is answered?

How would this be set up?

4 REPLIES
Cisco Employee

Hunt group MOH ??

No, that was only possible with the AC config of the pilot point. CUCM cannot do this anymore.

You would need to set up something with UCCX/UCCE, BACD or a limited version with CUC/Unity. CUxAC would also work for this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Hunt group MOH ??

Hi Steve,

With CME you could configure B-ACD with drop-through mode to accomplish

what you are looking for

Drop-Through Mode

Most AAs that are used with Cisco Unified CME B-ACD are set up for interactive mode, in which callers make choices about the routing of their calls on the basis of the menu information that is provided to them in an audio prompt. In Cisco CME 3.2.1 and later versions, an AA can be set up for drop-through mode instead of interactive mode.

When an AA is configured for drop-through mode, the AA sends incoming calls directly to a call queue without providing menu choices to callers. Once in the queue, a caller hears ringback if an agent is available or music on hold (MOH) if all agents are busy. If a prompt for drop-through mode is configured, the caller hears the prompt before being sent to the queue as described. The drop-through prompt is simply a greeting to callers; it might say "Thank you for calling XYZ, Inc. An agent will be with you shortly." Note that customers cannot make interactive choices in drop-through mode; calls are simply answered and routed to a call queue.

Cheers!

Rob

PS:congrats on your HoF Badge Java!!

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html#wp1058600

New Member

Hunt group MOH ??

Rob,

Is there an example of a config using B-ACD online somewhere?  I always do better with visual things

Also, I'm guessing its possible to define a seperate MOH file other than our main MOH file?

Hall of Fame Super Red

Hunt group MOH ??

Hi Steve,

Well....there is an overview of the doc I linked, with examples, in this nice blog

http://blog.ipexpert.com/2009/01/24/b-acd-in-a-nutshell/

Cheers!

Rob

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