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Hunt Group with Single Number Reach

Hi,

 

i have a hunt group with 4 members in it.

 

one of them got single number reach.

 

the hunt group tries to ring his cisco phone extension and then get stuck. it keeps ringing and dont go to the next member.

it just rings then get a missed call then ring again straight away

 

we are on cucm 7.1.3

 

thanks

  • IP Telephony
2 REPLIES
New Member

Are all the other members

Are all the other members logged into the hunt group?

Can you confirm that the other members in the group have the "Logged Into Hunt Group" checkbox checked on their phones?

What is the maximum hunt timer set on the hunt pilot?

What is the RNA reversion timer set on line group?

What is the Forward hunt no answer destination set on the hunt pilot?

Hello there, yes, phone

Hello there,

 

yes, phone ticked "logged into hunt group"

max hunt timer is 200 sec

rna is 10 sec

Forward hunt no answer destination is ticked for user perso pref

 

many thanks

 

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