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New Member

Hunt / LG skip forwarded phones

Hi, I've got a hunt pilot -> hunt list -> line group configured in Call Manager 7.1 the call distribution is fine, but I thought phones that were forwarded were excluded from the group?

When a phone is forwarded to voicemail, the phone is still ringing out loud. In this instance, I wanted the phone to be skipped and go to the next member. To be clear I do NOT want to send the call to any type of voicemail (and that is not what is happening). I just want a forwarded phone to be temporarily excluded.

I thought this was the default behaviour. Presumably this is possible? I can't see and config options specific to this particular group - is there a service parameter that sets this? or is the desired behaviour not possible?

Thanks for your help

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

This is not the default

This is not the default behaviour. The phone doesnt ge skipped, its the forward destination that gets skipped. In your case the call will never go to voicemail. Your best approach is to use the hlog softkey. When the user is away, they just need to press the hlog key and they willbe automatically logged out of the hunt group. This way calls are not sent to them. When he/she is back at his/her desk, pressing the hlog key again will log them back into the hunt group.

 

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
6 REPLIES
VIP Gold

If it so then I think you can

If it so then I think you can use extension mobility. In that case if user is going away from the phone then he/she can  simply logout from the phone and can login back when he/she comes back, during logout time that extension/phone will be skipped.

Suresh
 

VIP Super Bronze

This is not the default

This is not the default behaviour. The phone doesnt ge skipped, its the forward destination that gets skipped. In your case the call will never go to voicemail. Your best approach is to use the hlog softkey. When the user is away, they just need to press the hlog key and they willbe automatically logged out of the hunt group. This way calls are not sent to them. When he/she is back at his/her desk, pressing the hlog key again will log them back into the hunt group.

 

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
VIP Gold

Noted it down, nice;+5 to U !

Noted it down, nice;+5 to U !!!

 

Suresh
 

Hello1) Create a line group,

Hello

+5 for Ayodeji Okanlawon as usual.

 

Thanks

please rate all useful information

VIP Super Bronze

Islam,Please dont take this

Removed.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Thanks, this is option will

Thanks, this is option will work for me - I would have preferred the behaviour I detailed, but this obviously isn't possible. Thanks for the reply.

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