I am having an issue with a hunt list. There were no problems reported on CM 7.1 but after an upgrade to CM 9.1 users are complaining about getting a quick double-ring when no one from the hunt list answers and the call is getting routed to voicemail. The users were instructed many years ago to both log out of the hunt group and forward their hunt list extension to voicemail. Seems like forwarding an extension from within the hunt list to voicemail would cause some issues.
Anyone have any insight on this? Replies rated and appreciated.
You have to keep in mind that a call that has routed via the Hunt Pilot will always ignore the CFWD Settings on Hunt Group/Line Group Member phones. The normal way to control this then is via the Hunt Group Logout of member phones combined with the Hunt Pilot level forward settings.
The following describes how the Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature.
Hunting and Call Forwarding
The concept of hunting differs from that of call forwarding. Hunting allows Cisco Unified Communications Manager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.)
***Hunting thus ignores the Call Forward No Answer (CFNA), Call Forward Busy (CFB), or Call Forward All (CFA) settings for the attempted party (Line Group member Phones).***
So I am wondering is the short double ring to all hunt group memeber's is actually a bug. If they are fast enough and pick up the call they actually are connected to the caller. If they don't pick up the call the caller continues on to voicemail. There has to be some reason/bug/programming for the ring back that is generally too short to answer. Any ideas?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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