This is the first time I have ever set one up, so I am sure I am missing something very basic.
I have configured my line group, hunt list and Hunt Pilot. When I dial the number for this hunt group it goes to the first agent, then routes to voicemail. My problem is it does not roll to the second or third agent in the hunt group. Any ideas? My distribution algorithm is "logest idle time" and my hunt options are "try next memeber, then, try next group in hunt list"In addition I only have one line group.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...