Hunt Pilot Alerting Name display for CUPC / Jabber users?
I've run into an issue that I can't seem to solve.
We currently have an 800 number that forwards to a Hunt Pilot which in turn rings 19 phones in a particular department. These 19 users all work from CUPC and do not have a physical desk phone.
I need to find a way to make the Hunt Pilot Alerting name show up for them when receiving one of these calls.
These folks receive calls from multiple sources and need to tailor their greeting based on who is calling at the time.
Everything is fine if the user has a physical phone - the call shows up as "John Smith for Corporate Partnerships" or "XXX-XXX-XXXX for Corporate Partnerships" however CUPC users would just see John Smith or XXX-XXX-XXXX
I've tried a few suggestions I found on this forum including creating a CTI route point which does a forward all to the hunt pilot. Also changed "Display CTI route point name or DN" service parameter to True. This did not solve the issue.
Currently on CUCM 220.127.116.1100-26, CUC 8.5.1ES60.13034-60, CUP 18.104.22.16800-35
Tested with CUPC 8.5.5 and 8.6 also tested with Jabber 9.6
Please let me know if you need any further details.
I've got the same problem, but it only appeared for us after upgrading to Jabber for Windows 9.6.
Because of this, the only solution for us was to make sure everyone that the hunt pilot calls uses the older 9.2.6 version which doesn't have the issue. I raised a TAC case about this and was told that this is known about but won't be fixed until Jabber 10.
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